Shipping & Returns

SHIPPING AND RETURNS:

SHIPPING POLICY

805 Hydroponics & Organics typically uses UPS Home Delivery or 2 day* to deliver products for the contiguous 48 states. For Hawaii, Alaska or international the shipping price may vary due to the methods of delivery to that area. The website will not charge shipping for international orders or orders weighing over 150 LBS. Please contact us for a quote for international orders. Also note that UPS will not deliver to a P.O. Box. Please contact us if you have any questions regarding shipping or would like a quote.

*IMPORTANT: We try our best to get same day orders processed if the order arrives in time for processing. However, when selecting Next Day, 2nd Day or 3 Day shipping options, please be advised that these options are promised from the time of shipping, not from the time the order was submitted. Please understand that it takes time to process the payment, pick your order from the warehouse, properly pack it in a box, label it and get it ready for shipping.

Free shipping is for ground shipments only. Expedited shipping is available on free shipping items. The cost difference between standard ground shipping and expedited shipping will be the customers responsibility if requested.

Due to the amount of internet fraud, we will only ship credit card sales to the billing address of the card holder. We also require a valid contact (phone number or E-mail address) to fullfill orders.

Orders prepaid with a money order or cashiers check can be sent anywhere you would like.

All shipments are shipped in unmarked boxes, with "805H" as the return mailing address.

RETURN POLICY

We accept product returns for the following:

* Material defects in accord with the manufacturer's warranty.
* Damage that occurs during shipping.
* Please inspect your products upon receipt, even if there is no visible damage. We will not accept returns later than 15 days from time of purchase if shipping damage has occurred.

Returns are also welcome if you are not satisfied with your product within 15 days. However, if the product is not defective a 20% re-stocking charge will be incurred at the time of refund. After 15 days returns will not be accepted for dissatisfaction. Light bulbs of any type will not be accepted for returns for anything other than damage due to shipping or failure within the warranty period. 805Hhydro.com is not responsible for return shipping costs or the refund of initial shipping costs. Please contact us for access to an RMA #. Returns will not be accepted without a RMA number, warranty or otherwise. Any canceled order may be subject to a 5% processing fee upon refund.